What should I do if I have issues with my library card?

To renew your library card, please visit us during library open hours. A photo ID and proof of your East Hartford address are both required. If available, please bring your old card. Library cards must be issued (and renewed) in person.

If you get an error message when you try to use your card to access digital services or place a hold in the catalog, please contact library staff by phone (860.290.4330), e-mail (ehpl-reference@easthartfordct.gov) or by visiting us in person. We will access your account and figure out what needs to be done to resolve the issue.